Returns & Refunds
All sales are final. Due to the nature of our research products, we do not accept returns or issue refunds once an order has been placed and processed.
Why All Sales Are Final
Because our products are research materials whose integrity depends on controlled storage and handling, we are unable to accept returns or resell items once they have left our facility. This protects the quality and safety of every order.
Order Errors & Damaged Items
We check every order carefully before it ships. If you believe there is an error with your order — such as an incorrect or damaged item — please contact us within 48 hours of receipt with your order number and a description (photos help). We'll review each case and make it right where appropriate.
Non-Delivery
If tracking indicates your package was not delivered, contact us and we'll help investigate with the carrier.
Cancellations
Orders may only be cancelled before they are processed for shipment. Once an order has been dispatched, it cannot be cancelled.
Questions?
For any questions about this policy, please reach out to our support team.
This policy is a starting template for the design preview and should be reviewed and finalized before going live.